Information Technologies & Facilities

We are a leader in the use of advanced technology to educate our students. We use Mediasite to capture all of our faculty lectures so that students can access these lectures 24 hours a day 7 days a week. We use QuestionMark software for assessment administration. This provides immediate results to our students and faculty. We currently support WebEx, Zoom and Teams to enhance the distance education students’ online experience. We leverage Office 365 to provide productivity software to all of our faculty, staff and students from anywhere in the world.  We use Microsoft’s One Drive and Sharepoint/Teams to ensure our files and data are secure and available from anywhere in the world and on any device.

We are leveraging our state of the art network to provide: Cisco’s VOIP phone service, Vocera’s hands free communications within our clinics, Ocularis security camera system throughout the inside and outside our building and Appspace digital signage.

We provide support to over 1,200 personal computers at our Baltimore site and at our Universities at Shady Grove Dental Clinic using Microsoft's SCCM. We are working on virtualizing all of our systems to improve security, maintenance and access.

Our Universities at Shady Grove Dental 24 operatory clinic has the latest technology available and leverages the network and servers located in Baltimore. Our electronic patient record has improved our records by improving access, control and readability. The paperless record allows for easy consultation with faculty that can be located anywhere in the world.

We continue to look for technology that will move us forward and keep us in the forefront of dental education and research.

Kent Buckingham
Executive Director of IT and Facilities Management
HIPAA & IT Security Officer, School of Dentistry

The following links provide more information about software that is used in the School of Dentistry clinics:

• Axium
• Drug Information Database

The School of Dentistry's Student Technology Center (STC) is available for use by students for independent study, scanning documents, access to the Internet, e-mail and various campus databases.

The STC is located on the 5th floor of the School of Dentistry, room 5250, adjacent to the central atrium. The STC has a total of 10 computers with access to Axium and MiPACS; telephones for contacting patients; 1 laser printer available for student use; 2 scanners for flat copy or radiographs; ethernet ports for use with laptops requiring a wired connection; and comfortable lounge chairs adjacent to ports.

Students are able to print documents in the STC via the GoPrint Pay-Per-Print system. The cost is $.10 per page for black/white copies and $.25 per page for color copies. The GoPrint system is fully cashless and uses the UMB OneCard system for payments.

For technical support with student laptops as well as all resources available in the STC questions and issues can be brought directly to the IT staff office located in room G426. Staff is generally available from 8 a.m. to 5 p.m., Monday through Friday, except when the School of Dentistry or the University is closed. If staff is not available in the STC, any questions or problems may be directed to the IT Help Desk located on the ground floor, room G426, by e-mail to dshelp@umaryland.edu or by phone at 410-706-2084.

The STC is open 24 hours a day, 7 days a week, and uses card access.

Resources available

• Staff assistance with student laptops
• 10 computers (with Axium and MiPACS)
• Telephones
• Printing services
• Scanners
• Wired network ports
• Lounge area
• 24/7 availability via card access

Student Laptop Assistance

• Available 8 a.m. - 5 p.m., Monday-Friday
• IT Help Desk (Office G-426)
• Contact: dshelp@umaryland.edu or 410-706-2084