Dr. Carsten is a native of the Pacific northwest graduating from Washington State University with a Bachelor of Science in Biochemistry and a DDS from the University of Washington School of Dentistry. He started practice in 1984 and was 13 years as faculty at Oregon Health Sciences University teaching predoctoral students, 5 years at the University of Southern California, and currently teaches in the GPR program at OHSU. Dr. Carsten is a Master in the Academy of General Dentistry, a Fellow in the American College of Dentists, a Fellow in the Academy of Dentistry International, a Fellow of the Pierre Fauchard Society, and a member of the Pacific Coast Society of Prosthodontics. He is a lecturer and published author on diverse topics and also is the recipient of the Award of Distinction in continuing education from the Academy of Dentistry International. He has held various leadership positions in the local and state dental associations, amongst them president of the Clark County Dental Society twice and a member of the Pacific Northwest Dental Conference Leadership Committee. He has also been a national delegate for the Academy of General Dentistry and a state delegate for the Washington State Dental Association. He currently is a member of the ADA steering committee for the DLOSCE. He is the primary lecturer for the COORS study club for health care professionals.

Relational leadership, narrative leadership, and emotional intelligence are evident in highly effective, smoothly running, and cohesive teams. Learn how to put these elements to work in your unit and beyond. Learn about communication and empathy. Have more fun and prevent burnout. Deal with difficult situations better. Your words, thoughts, and actions affect you, your patients, and people around you.

At the conclusion of this course, participants should be able to:

• Understand listening as a skill and be able to demonstrate it.
• Understand communication as a skill and be able to demonstrate it.
• Understand and be able to demonstrate how to work with conflict.
• Be able to explain how "bad" behavior can be understood.
• Be able to explain power and leadership.
• Be able to describe how roles, urgency, team, and task determine leadership.

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