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Email Frequently Asked Questions

 *Important – *– Since the email migration, it is important that you use the Global Address List to select recipients for new messages.  If you use the autocomplete feature that brings up a user that is not on the same system, the email will get returned as undeliverable.   When replying to an email sent from a user’s old address you may have some emails bounced back to you. If this happens you will need to use the Global Address List and resend the message to only those recipients that did not receive the email. 

1. How do I find out more information about Outlook Web Access?
   
2. Why am I NOT receiving an email from a user that sent me one?
   
3. How do I create a signature for my email?
   
4. How do I add an email disclaimer to all emails I send?
   
5. What is the size of my emailbox?
   
6. Why am I having problems sending and receiving ATTACHMENTS?

1. How do I find out more information about Outlook Web Access?
   
   Outlook Web Access 2003 Manual
   
2. Why am I NOT receiving an email from a user that sent me one?
   
   The first thing to check is your emails from datacomm.  They contain a link that points to your new and old email addresses in the SPAM filtering appliance.  If you find them you can release the email to your mailbox.  If the email was sent with an attachment. XXXX  If that does not work contact the help desk at dshelp@umaryland.edu or 62084
   
   
3. How do I create a signature for my email?
   
   Creating a signature for your new email address
   
4. How do I add an email disclaimer to all emails I send?
   
   You follow the instructions for creating a signature and add the disclaimer after your signature
   
5. What is the size of my emailbox?
   
   All mailboxes we increased storage space for email; they were doubled from 50MB to 100MB.
   
   
6. Why am I having problems sending and receiving ATTACHMENTS?
   
   

   If you are sending or receiving and email with one of the following attachments: *.bat, *.cmd, *.com, *.cpl, *.exe, *.js, *.pi, *.pif, *.scr, *.vb, *.vbs and *.zip you will have problems sending and receiving emails!  This is how viruses may bypass our security policies so use caution and only follow these procedures with a trusted source.  A trusted source is someone who maintains their computer system with the latest patches, service packs, virus definitions and spyware removal tools.  If you require email access to one of these file types rename the file to a different extension. For example: rename file largefile.zip to largefile.zi_ and email it to the destination and include instructions on how to rename it back to it's origional name.