SUMMARY I’m getting a validation failed message with filename.dll
or
When I load Integrity it still runs Zone Alarm / Zone Alarm Pro
or
When I re-boot Zone Alarm displays a registration page for Zone Alarm not Integrity SOLUTION Please choose the directions for your operating and make sure you complete all three steps. In order to protect our software client from being tampered with, we sign our dll’s. Every time a dll is loaded, we check if it has our certificate. In order to do certificate checking, the machine needs to have a root certificate on it. If the root certificate in missing, we can’t validate the dll and the client will not start. We have determined that on systems with a validation error the root certificates were missing. The Zone Labs client has 100% nothing to do with any kind of certificate removals and we can only assume that something malicious has removed them from effected machines. The following 4 STEPS will fix your system if followed very closely.
STEP1: UNINSTALL ZONEALARM
Please follow the steps below to manually uninstall ZoneAlarm from your system. Please make sure to follow the steps for whichever operating system you may have. After ZoneAlarm is uninstalled, please make sure you have all of the Windows Updates installed and run a complete virus scan on your system to make sure there is not a virus on the system. You can run a free virus scan from the link below.
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx ==============
Windows 2000/XP
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01.) Restart your computer
02.) When you see the screen go black and it starts booting back up keep tapping the "F8" key (at the top of your keyboard)
03.) This should bring up a menu. Choose Safe Mode off the menu by using the arrow keys on the keyboard to highlight Safe Mode and press Enter
04.) If you get a message asking to go to Safe Mode, choose Yes. If you get a help and support window, close this.
05.) Once you are at the desktop, Click Start, My Computer
06.) Click Tools, Folder Options, View Tab
07.) Place a dot next to "Show Hidden Files and Folders"
08.) Remove the check from "Hide Protected Operating System Files (Recommended)"
09.) Choose Yes to the warning
10.) Click OK
11.) Double click C: Note: In the future steps if you do not see any files or folders, please click the "Show Files" link to view them. 12.) Double Click the Program Files Folder
13.) Right Click the Zone Labs Folder, click Delete, and choose Yes
14.) Close this window
15.) Click Start, My Computer
16.) Double Click the C:
17.) Double Click the Windows Folder (It may say WinNT if you have Windows 2000)
18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
19.) Double Click the System32 Folder
20.) Right Click the Zone Labs Folder, click Delete, and choose Yes
21.) Right Click the file Vsdatant.sys, click Delete, and choose Yes
22.) Right Click the file VSUtil.dll, click Delete, and choose Yes
23.) Right Click the file VSInit.dll, click Delete, and choose Yes
24.) Restart the computer. ==================================================
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Windows 98/ME
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01.) Click Start, Run
02.) In the Run box type in MSConfig
03.) Click OK
04.) Click the Advanced Button
05.) Place a check in Enable Startup Menu
06.) Click OK, then OK again
07.) Restart your computer
08.) Upon restart choose Safe Mode off the menu by using the arrow keys on the
keyboard and pressing Enter
09.) Once in Safe Mode close the help and support screen
10.) Double Click My Computer
11.) Click View, Folder Options, View Tab
12.) Place a dot next to "Show Hidden Files and Folders" or “Show All Files”
13.) Remove the check from "Hide Protected Operating System Files (Recommended)"
14.) Choose Yes to the warning
15.) Click OK
16.) Double click "C:" Note: In the future steps if you do not see any files or folders, please click the
"Show Files" link to view them. 17.) Double Click the Program Files Folder
18.) Right Click the Zone Labs Folder, click Delete, and choose Yes
19.) Close this window
20.) Click Start, My Computer
21.) Double Click the C:
22.) Double Click the Windows Folder
23.) Right Click the Internet Logs Folder, click Delete, and choose Yes
24.) Double Click the System Folder
25.) Click View, Details
26.) Right Click the Zone Labs Folder, click Delete, and choose Yes
27.) Right Click the file VSData95.VxD, click Delete, and choose Yes
28.) Right Click the file VSUtil.dll, click Delete, and choose Yes
29.) Right Click the file VSInit.dll, click Delete, and choose Yes
30.) Close this window
31.) Click Start, Run
32.) In the Run box type in RegEdit
33.) Click OK
34.) Click the + next to HKEY_LOCAL_MACHINE
35.) Click the + next to SYSTEM
36.) Click the + next to CurrentControlSet
37.) Click the + next to Services
38.) Click the + next to VxD
39.) Highlight the "VSData95" folder
40.) Press Delete, click Yes
41.) close the registry Editor
42.) Click Start, Run
43.) In the Run box type in MSConfig
44.) Click OK
45.) Click the Advanced Button
46.) Remove check in Enable Startup Menu
47.) Click OK, then OK again
48.) Restart your computer STEP 2: FIX THE ROOT CERTIFICATES ON YOUR SYSTEM
Open Your browser and navigate to the following URL.
Once at the web page follow the directions to reset your root certificates. https://getca.verisign.com/ STEP 3: DOWNLOAD AND REINSTALL INTEGRITY Once the installer has been downloaded to your desktop you can double click on the installer to install the software back on your computer. NOTE: If you receive the Validation errors again proceed to STEP 4.
STEP 4: RUN BACKUP ROOT CERTIFICATE REPAIR UTILITY
Open your browser and navigate to the following URL.
You will need to download the file and SAVE it to your desktop. Once downloaded double click on the program on your desktop to repair your root certificates.
http://download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/rootsupd.exe
Follow directions in STEP3 to install ZoneAlarm.
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